03.5 / DELIVERY OPERATIONS

Delivery Caristeo

A digital channel that belongs to your restaurant.

Your menu, orders and customers in an owned presence connected to restaurant operations.

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PUBLIC MENU / REAL PRODUCT
Real Delivery Caristeo public menu with categories, products, cart and restaurant identity.

01 / OWNED CHANNEL

Your delivery channel should build your business.

Every direct order can strengthen the relationship between restaurant and customer. Delivery Caristeo organizes that presence without treating the digital channel as an isolated transaction.

The order happens today. The channel continues tomorrow.

02 / WHO OWNS THE RELATIONSHIP?

Marketplaces can generate orders. An owned channel builds relationships.

Both channels can be part of a restaurant's strategy. The difference is where the customer relationship is formed.

INTERMEDIATED MODEL

Restaurant
Platform
Customer
Acquisition

OWNED CHANNEL

Restaurant
Delivery Caristeo
Customer
Direct relationship

03 / DIGITAL PRESENCE

Your restaurant also needs to exist beyond the marketplace.

An owned page brings together the brand, restaurant information, menu and order entry. Access can use a personalized platform address or QR code; a custom domain depends on the selected offer.

  1. 01Brand
  2. 02Owned page
  3. 03Menu
  4. 04Categories
  5. 05Products
  6. 06Add-ons
  7. 07Order

Digital presence before the first item reaches the cart.

04 / CUSTOMER EXPERIENCE

From menu to order without losing the customer along the way.

The customer experience connects discovery, selection and customization to the order in a menu that preserves the restaurant brand.

PUBLIC MENU / REAL PRODUCT
Real Delivery Caristeo public menu with categories, products, cart and restaurant identity.
  1. 01Menu
  2. 02Product
  3. 03Add-ons
  4. 04Cart
  5. 05Checkout
  6. 06Order

05 / ORDER FLOW

Every order enters an operation that needs to work.

The panel moves an order through clear states, from approval to completion, while respecting the customer's service mode.

Order management does not mean routing or owned logistics.
  1. 01Order received
  2. 02Approval
  3. 03Preparing
  4. 04Ready
  5. 05Out for delivery / pickup
  6. 06Completed

06 / RESTAURANT EXPERIENCE

While the customer orders, operations stay organized.

Orders, status, products, menu, customers and reports belong to the operating side of the channel. The dashboard brings the queue, operations and restaurant financial view together.

DASHBOARD / REAL OPERATION
Real Delivery Caristeo dashboard with the operating queue, orders and restaurant financial view.
  1. 01Orders
  2. 02Status
  3. 03Menu
  4. 04Products
  5. 05Customers
  6. 06Reports

07 / CONTINUITY

Orders pass. Customers remain.

When an order happens in the restaurant's channel, name, phone, delivery address and order history create direct context to serve and recognize returning customers.

An owned channel becomes more valuable when the customer returns.

The product also supports recurring orders as an optional flow. This extends continuity without presenting the platform as an advanced CRM or promising automated campaigns.

  1. 01Customer
  2. 02Orders
  3. 03History
  4. 04Direct contact
  5. 05Relationship
  6. 06New order

08 / CHANNEL OPERATION

From order to service in one flow.

Payment and service mode need to reach operations as part of the order, without confusing digital ordering with logistics management.

PAYMENT

Checkout supports Pix and cards; orders also represent payment-on-delivery options.

  1. 01Order
  2. 02Checkout
  3. 03Payment
  4. 04Confirmation
  5. 05Operation

SERVICE

Delivery and counter pickup are confirmed modes. The system organizes orders and status; it does not promise routing.

  • Delivery
  • Counter pickup
  • Delivery areas
  • Regional fees

09 / DIGITAL STRATEGY

Acquisition and relationships do not need to happen in the same channel.

Marketplaces and an owned channel serve different purposes. Strategy matures when the restaurant understands the role of each.

ACQUISITION

Marketplaces can expand discovery and generate new orders.

RELATIONSHIP

The owned channel keeps brand, order and customer in direct contact.
The restaurant's digital strategy

10 / COMPLETE VIEW

A cycle, not an isolated transaction.

Delivery Caristeo connects the buying experience to operations and returns the flow to the customer, creating a channel that can continue after delivery.

DELIVERY CARISTEO
  1. 01Customer
  2. 02Menu
  3. 03Order
  4. 04Payment
  5. 05Operation
  6. 06Delivery / pickup
  7. 07Customer
  8. 08New order

For operations that want to build an owned presence.

The model serves different food-service formats without reducing the product to one cuisine category.

  1. 01Restaurants
  2. 02Burger restaurants
  3. 03Pizzerias
  4. 04Snack bars
  5. 05Cafés
  6. 06Food-service operations

DELIVERY CARISTEO / NEXT STEP

Make delivery a channel of your restaurant.

Sell directly, build relationships and operate your digital presence with Delivery Caristeo.

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